Silverback Communications Sdn Bhd is is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Data We Collect

We collect information about you when you use our services. In addition, third parties may collect information about you when you use our services. Collected information may include or reflect personal information that could identify you, as well as non-personal information such as:

• Contact details, such as your name, email address, postal address, phone number
• Account login credentials, such as usernames and passwords, password hints and similar security information;
• Other account registration and profile information, including educational, professional and other background information, such as your field of study, current position, practice area and areas of interests, gender
• Content that you upload and share or store in your account, such as annotations, comments and replies;
• Information that you communicate to us, such as questions or information you send to customer support;
• Data that you provide to us as part of interacting with the Service, such as your favourites and search queries.

Automatically Collected Data

We automatically collect certain types of data when you use our services, regardless of whether you have an account. This data includes your IP address, technical information about your device (e.g., browser type, operating system, basic device information), the web page you visited or search query you entered before reaching us, and your activities. We may track your activities using cookies and similar technologies. By using our services, you agree to our use of these methods as set forth in our Cookie Policy.

Information Collected by Third Parties

Some third parties may collect data about you when you use our services. This may include data you submit (such as payment information) or automatically-collected information (in the case of third-party analytics providers and advertising partners).

We may obtain data from third parties about you. We may combine that data with information that we have collected. For example, some advertisers or advertising platforms may allow us to determine what other online services you might use so that we may place relevant ads on those services.

How We Use Your Data

We may use your data for the following purposes:

Identification and authentication: We use your data to verify you when you access your account.

Operating our services: We use your data to provide our services, provide customer support, and to otherwise comply with our contractual obligations to you.

• Communicating with you: We use your data when we communicate with you (e.g., when we respond to a customer support or other inquiry).
• Improving our services: We use your data to understand how our services are being used and how we can improve them. In general, we analyze aggregated data, rather than specific user data. We may, however, need to analyze a specific case to address a specific problem (e.g., a bug that affects only a few accounts).
• Customizing your experience: We use your data to personalize the service to you. This may include remembering your preferences for language or displaying videos that you might enjoy, based upon your viewing choices.
• Marketing and advertising:  We may also use your data in delivering third-party advertisements to you. This may include "targeted ads" based upon your activities.
• Exercising our rights: Where reasonably necessary, we use your data to exercise our legal rights and prevent abuse of our service. For example, we may use your data to detect and prevent fraud, spam, or content that violates our Terms of Service.
• Legal compliance: We use your data where we are legally required to do so. For example, we may need to gather your data to respond to a subpoena or court order.
• Protecting your information: Where appropriate, we may anonymize, backup, and delete certain data.

We may use algorithms and other automated means to implement any of the above.

Whenever we process your data for one of these purposes, we have determined that one or more of the following lawful bases apply:

• Performance of a contract;
• Legitimate commercial interest;
• Compliance with a legal obligation; or
• Consent

Data Retention

We retain your data for as long as you have an account. When you close an account, we will delete its content, including its videos. We may retain logs of automatically collected information (for internal analytics and security purposes); your email address; communications with you; and your transactional information if any (for auditing, tax, and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it.

If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.

Communications from Us

Emails

If you create an account, you may receive commercial emails from us. This includes newsletters and offers. You may always opt out from receiving commercial messages in your account settings. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us (e.g., emails confirming transactions and/or providing information about your account).

Mobile Device Communications

We may, with your consent, send push notifications in our apps or via massaging apps. You may disable these by declining them or changing the app's settings. To the extent provided, we may, with your consent, send SMS messages to your mobile telephone for authentication and security purposes. You may opt out of receiving such messages at any time.

Protecting Your Information

We use physical, technical, and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Users also have a role to play in keeping their data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. You should only grant access rights to people who you know and trust, and, even then, you should be careful in granting all access rights. You should monitor your account regularly. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.

Third Party Services

We may provide links to online services that we do not own or operate. These services fall outside of this Privacy Policy and we have no control over the data they collect. For example, after every summary of the said video, we will provide a link to where the paper was originated from and you will be taken to the publishers’ website or if you click on an advertisement, you may be taken to the advertiser's website. Once on a third-party site, your data may be collected by others. We encourage you to read the privacy policies of such services before using them.

You may use our service through third-party sites and to send you offers. For example, you may watch a video that is embedded on a third-party site or use one of our apps on a third-party platform. This Privacy Policy covers our apps and video players, but does not cover any third-party site or any third-party video player

Sharing Your Information

We may also share your personal information with our group of companies and with sponsors, joint venture partners and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, such as medical societies, that wish to send you information about their products and services that may be of interest to you as determined by choices in managing your communications preferences and other settings

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at remove@pubthree.com

How to Contact Us

For any questions, inquiries, or complaints relating to your privacy, please contact us at:

Silverback Communications Sdn Bhd (1357575-M)

A-8-13A, Tropicana Avenue, Persiaran Tropicana

47410 Petaling Jaya, Selangor. Malaysia

privacy@pubthree.com